| Does fear cause you to freeze like a rabbit in a squat? |
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Uncertainty causes fearRecent events bought an earlier Profits Leak blog to mind. I wrote of the typical small business who concentrated on the job in hand, getting it right to make sure they make a profit, then moving on to the next job. They believed that's all that is required to build a business. After all, there will always be a job on hand, and one to follow it. Life goes on. Nothing much changes. They couldn't see the risk their lack of marketing placed on their business. They relied almost entirely on word-of-mouth and repeat business to sustain them. Because as you now well know, things do change. And the change can be dramatic. That earlier article pointed out that lack of marketing caused problems such as a lack of control over the future direction of your business. You are completely dependent on what comes through the door. What bought this to mind was the sudden conversion of two clients, clients who in many ways typify small business operators. They are good at what they do, have good reputations, and for much of the time business has kept coming through the door. Life goes on. Now, suddenly, both want a marketing strategy, they want to know their Sustainable Competitive Advantage (SCA) or Unique Selling Proposition (USP). They want to know the best promotional tool for them to use. Above all they want a web page. Now that's a change! So what changed? Well, that doesn't take much guessing. The economic conditions, Global Financial Crisis, call it what you will. It is not just the conditions but the publicity given by our politicians and media. And torrent of doom and gloom is creating UNCERTAINTY. No decision maker, whether they are in large or small business, likes uncertainty Uncertainty causes fear, and fear can lead to freezing. Like a rabbit in a squat, don't move until the danger has passed. Now that is all very well if you are a rabbit, but it won't do much for your business. If there are customers around, you want them to be your customers, not the competition's. But they won't be if they can't find you, and find out about you, and what you can do to solve their problem. And that means you must develop a marketing message, sharpen the message so that it means something to your target market, and get it out via the most effective media for that market. One of those media could, or really should, be a website. Many businesses are now venturing online as it is a cost-effective way to promote their business and target new customers. You probably realise yourself how often you look for a business's website when you want to find out about it. Yet a recent report released by MYOB has shown that 60 percent of small businesses do not have their own website. Maybe they haven't looked out of their squat. Interestingly the two clients I'm mentioned are in a relatively untouched part of Australia as far as the downturn goes yet they feel the uncertainty. The positive thing is that they are going to do something about it, which is just what we suggested in a recent blog. Don't let uncertainty cause you to freeze in your squat. You don't have to get it right, you just have to get it going. PS You will notice a small "add comment" icon in above the header for this blog. This is your chance to agree or disagree. Whichever, your comments are very welcome. ![]() ![]() © Copyright 2009 Adam Gordon, Profits Leak Detective
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